Voice Sales Agent
The long tail of small orders, quotes and renewals, handled by a voice agent that talks to people. So your people can work the deals that pay.
I've built one voice agent and it's live, on a product of my own. This page describes the voice sales agent I would build for you, not something you can buy today. The figures below are cited so you can check them.
The small stuff isn't small once you add it up.
No single one of these is hard. A repeat order. A renewal. A price check. A call that needs picking up. Each takes twenty minutes and none can be skipped, because every one is a customer waiting. Put hundreds through one desk and they become the job, while the deals worth real money get whatever is left of the day.
- Renewals that lapse because nobody got to them in time
- Repeat orders re-keyed by hand, every time
- Small quotes that take a day to come back
- Calls that ring out because nobody is free to pick up
- Price and stock questions answered from three systems
- Chasing that quietly stops after the second attempt
- Accounts too small to be anyone's job, so they drift
These are existing customers with money in their hand. It's the easiest revenue in the business to keep and the easiest to lose quietly.
Hire someone to sit on it.
Which is a perfectly reasonable answer, usually the first one considered. It's worth being honest about what it involves, because a desk hire is a slower and less certain fix than it looks on the day you decide to make it.
And a person can only be at one desk, on working days, until they leave.
Everything on the market stops just before the work.
There's no shortage of tools pointed at this. They organise it, they remind you about it, they report on it. What none of them do is the quoting, the chasing, the booking, the call itself.
Creates the record and fires the alert. Your rep still quotes it, chases it, closes it, books it.
Answers a call and routes it, or reads out a script. It doesn't know the account, the stock or the price.
Sell you hours or seats. The work still lands back on your desk at the end of the month.
A script isn't a conversation. It's the same work read out loud.
The desk work is prepared. The judgement stays yours.
Same structure as everything else I build. What changes here is where the line sits: routine, high-volume work, including the call, is prepared in full, then waits for a person who can approve it in seconds rather than assemble it in twenty minutes.
- APPROVAL
- PRICING
- THE CUSTOMER
- READS
- PRICES
- DRAFTS
- CALLS
- CHASES
- FLAGS
- CRM
- ERP
- MAILBOX
- TELEPHONY
Two sequences from the desk.
Same shape as everything else: what happened, what got prepared, where you come in, what followed.
A renewal that would have lapsed
Most renewals lapse because the date passes and nobody gets to them. The customer doesn't chase you, the revenue simply stops.
A call that would have waited
The order that sits in an inbox, or a voicemail that sits unheard, until someone has a spare twenty minutes. Answered the same day, it is worth having. Answered next week, it may already be somewhere else.
Nothing is sent, booked or said on its own.
The obvious question about anything like this is why not let it run unattended. The honest answer is that the businesses that tried it are the cautionary tale, not the case study.
A quote sent at the wrong price, a call made on the wrong terms, or an order booked against the wrong account, costs you a credit note, an apology and a customer wondering who's minding the shop. Approving takes seconds. Unpicking that sort of mistake can take weeks.
So the gate isn't a limitation I plan to remove once you trust it. Approving a prepared quote is quick. Preparing it and making the call is what took the twenty minutes. That's the part I take off you.
In build and saying so.
- I've built one voice agent and it's live: a real spoken conversation with a real prospect, on a product of my own. That's the proof underneath this, not the offer itself. It has never answered an inbound business call, taken a booking or rung a customer for anyone else. This page describes the voice sales agent I would build for you.
- The desk work behind it runs on the same architecture as the live ecommerce work, where orders, stock, post and books already run this way daily.
- Nothing is sent, booked or said on a call without you. That isn't a phase one, it's the whole design.
If this is close to a problem you have, the useful thing is to say so now, while it's still being shaped. Founding clients get the build bent towards how they actually work.
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