The work behind the proposition.
Five pieces of real work, drawn with the same three layers you'll find everywhere else on this site. One of them is mine and has run every day since it launched. The others were built for other people or built to prove a point. Each says exactly where it got to.
Three layers, every time.
Everything below is this same picture with the names filled in. The order matters more than anything else on it: the person sits above the machine, never beside it. Not every system needs all three. Two of the ones below are deterministic the whole way through, on purpose. They're better for it.
- JUDGEMENT
- APPROVAL
- CONTEXT
- TRUST
- READS
- CHECKS
- DRAFTS
- NEVER ACTS
- AUTOMATION
- INTEGRATIONS
- DATA
- WORKFLOWS
It writes what it wants to do into the queue. You approve in batches, then a plain worker carries it out with no model in the loop. That's why an approval here is a promise about one exact change rather than a general permission.
A shop that runs on this every day.
The Guilded Veil is my own online shop, with real stock, real customers and real VAT. It's been run this way since it launched. It's the one thing on this site I'm willing to call proven, because it's the only one I've had to live with.
Revenue reporting for a technology group.
The problem is a common one. In this trade most of the revenue sits with a small number of accounts, while a long tail of renewals and small orders quietly eats the hours that should go to them. The numbers that would show you this live in three systems that don't agree, so every board pack gets assembled by hand, late.
Built and handed over, so it isn't mine to point at. The business isn't named, no figure from its accounts appears here and none ever will. What's published is the shape.
Deciding what an AI agent is allowed to touch.
Give an agent access to a company's knowledge and two questions follow immediately. What is it allowed to reach? And afterwards, what did it actually do? This is a service that answers both. A person sets the policy, the agent works inside it and every request is written down whether it was allowed or refused. Built for more than one customer from a standing start and deployed to production.
Deployed and running, with no paying customer yet. A pilot proposal is with a prospect. I'm describing what the system does rather than what it has earned, because those are different things.
A cold audit to a working shop, in a day.
A business with no shop online. I audited how it sells today, then built and deployed a real one seeded with its own products, its real prices and the labelling its trade has to carry. Checkout tested end to end against the backend. Audit to a link they could click, the same day.
Built as a demo, not a business. Payments are faked, so nothing in it can charge anyone. No email provider is wired in at all, so it can't contact a soul. Every request in a full browser session went to the demo's own two hosts and nothing else.
A live video switcher, deterministic all the way down.
A real-time switcher built for a broadcast client. One container, a control interface, automatic failover and a screen for the operator. In broadcast a fault shows up on television in front of everyone, so the discipline goes in the build rather than the promise: nothing mocked, log redaction tested, every check run before it ships. Cut latency measured at 3.1ms at the 99th percentile on my own rig.
Work that isn't an operations system.
Not everything worth knowing fits the three layers. These are here because they say something about range rather than about architecture.
A spatial audio venture
Taken from a concept to a filed PCT patent and a working, demonstrable product, over two and a half years of sustained work. One person across the engineering, the intellectual property and the commercial side of it.
Twenty years before any of this
Live broadcast and media systems, at national scale. The kind where a fault shows up on television in front of everyone. That's where the habits come from: hard limits, clear records and nothing important left to chance.
Want one of these drawn for your business?
The audit produces exactly this: a picture of how your business runs today and where the work is going. It's free, it takes a couple of hours of your time and the map is yours to keep.